Commercial HVAC Service Operations Manager

About the position

The Operations Manager will drive success as an integral part of TUDI's Commercial Service team. This role is crucial in managing department activities to achieve revenue goals and objectives while maintaining a strong customer focus. The Operations Manager will lead, motivate, and optimize the service team to provide a superior customer experience, execute established business plans, and ensure consistent administration of company policies and procedures. The position requires collaboration with all departments and Department Managers to maintain customer satisfaction and develop strategies for optimizing service fulfillment.

Responsibilities

• Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Lead, motivate and optimize the service team to provide a superior customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with all departments and Department Managers
• Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
• Manage strategic relationships with local trade schools to secure access to students and alumni
• Demonstrate and encourage open and collaborative communication among all members of the team
• Continually educate technicians regarding the importance of safety and best-practices in the field
• Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
• Participate in management team meetings to help develop corporate growth strategy and address operational challenges
• Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff
• Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
• Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
• Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements
• Support Tudi Mechanical Systems in other activities and responsibilities as assigned or needed

Requirements

• 5+ years of HVAC industry experience
• Experience successfully leading a fast-paced service organization
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Benefits

• Competitive Salary + Compensation plan including bonus
• 100% Company Paid Medical Coverage- Family Healthcare premiums paid in full
• Comprehensive benefits package including Dental, Vision, Life, Disability and more
• Onsite fitness facility
• 401k plan with employer match
• Profit Sharing Plan with employer contribution
• Career growth opportunities
• Paid Vacation Time
• Company phone and van provided as needed
• Various employee and family activities