Commercial Lines Account Manager

GPAC - Oak Ridge, TN

Full-time - Mid Level

Oak Ridge, TN

Administrative and Support Services

About the position

The Commercial Lines Account Manager will manage a portfolio of high-end Commercial Lines clients, focusing on enhancing departmental efficiency and client satisfaction. This role involves collaboration with the Director of Commercial Lines to oversee daily operations, identify growth opportunities, and drive agency performance objectives.

Responsibilities

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Requirements

• A minimum of 5 years of experience in Commercial Lines insurance.
• An active MA P & C License.
• Proficiency with Applied Epic (strongly preferred).
• Self-motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.