About the position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents.
Responsibilities
- Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center.
- Creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative.
- Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration.
- Underwrite and service policies; including direct correspondence with policyholders.
- Assist with training new associates as needed.
- Use technology to analyze reports to determine profitability for renewal and new business opportunities.
- Maintain overall quality and efficiency of work performed on the team.
- Maintain an assigned territory size and volume.
- Meet high demand of requests within stated service standards while maintaining accuracy.
Requirements
- Experience with underwriting and/or risk selection within a carrier or agency required.
- Valid Insurance Agent P&C License.
- Ability to analyze situations and make decisions.
- Clearly explain complex insurance issues to customers with little to no insurance knowledge.
- Learn coverage forms, company products, company appetite and procedures.
- Work autonomously with attention to detail.
- Use various software and operating systems.
- Collaborate with others to get results, including being flexible and open to change.
Nice-to-haves
- Associate or bachelor's degree preferred.
- Maintain license through continuing education according to state requirements.
Benefits
- Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance.
- Hybrid work options available for many departments at headquarters.
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