Commercial Lines Senior Account Manager - McGriff (Hybrid Opportunity)

Full-time - Mid Level

Hybrid - Greenville, SC

10,001+ employees

Insurance Carriers and Related Activities

About the position

As a Senior Account Manager at McGriff, a division of Marsh McLennan Agency (MMA), you will be part of an award-winning, inclusive workplace culture that values extraordinary people. With over 11,000 talented individuals, MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions across North America. This role involves building and maintaining key client and carrier relationships, executing comprehensive client service plans, and leading service activities related to administration, billing, and claims issues. You will also be responsible for managing the renewal process for assigned clients and mentoring team members.

Responsibilities

• Build and maintain key client and carrier relationships by phone, email, and in person.
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving.
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process for assigned clients.
• Coordinate meetings with clients and/or Producers to present renewals and supporting documents.
• Lead the marketing of smaller, less complex accounts.
• Independently prepare marketing information for smaller and/or less complex accounts for Producers or clients.
• Manage the implementation process and deliver all applicable forms to clients.
• Formulate a plan with Producers to conduct relationship management meetings and/or visits with assigned clients.
• Proficiently use client management systems to update policies, log activities, and manage follow-ups.
• Attend seminars, classes, and carrier meetings to stay updated on new products and legislative changes.
• Mentor team members.
• Perform other duties as requested by management.

Requirements

• Bachelor's degree or equivalent education and related training.
• Five years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts.
• Excellent communication skills and service orientation.
• Ability to utilize leadership skills to provide direction and motivate others.
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite.
• Ability to travel, occasionally overnight.

Nice-to-haves

• Advanced degree.
• Certification in field of endeavor.
• Experience with Requests for Proposal.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid Work.
• Charitable contribution match programs.
• Stock purchase opportunities.