About the position
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking a Commercial Project Manager to work with our AFL Hyperscale team. This position will be able to work remotely from anywhere in the United States. The Commercial Project Manager will be responsible for the overall direction, coordination, implementation, execution, control, and completion of projects. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Provide frequent communication/reporting and proactive planning to both internal and external customers.
Responsibilities
- Maintain a high level of knowledge regarding AFL's products and services and their applications to potential customers.
- Act in a consultative role to the customer to ensure that they can easily order, install, and add value to their internal programs with our programs and services.
- Maintain sufficient knowledge of strategic customer's business to recognize opportunities and be perceived by the customer as a problem solver and cost displacement specialist.
- Provide direction to the customer service representative organization in support of customer needs.
- Report all customer problems to management as quickly as possible to ensure the problem is resolved in a timely manner.
- Track the progress of the problem resolution and ensure that it meets the requirements of the customer.
- May develop a full-scale project plan, which includes scheduling, execution planning, and tracking.
- Define project tasks and resource requirements.
- Continuously monitor and report on progress of the project to all stakeholders, including documenting such progress.
- Effectively communicate project plan and expectations to team members/stakeholders in a timely and clear fashion.
- Identify, manage and mitigate risks.
- Manage changes in project scope.
- Anticipate and catch deviations from the plan or schedule early and keep all team members/stakeholders informed.
- Coach, mentor, motivate and supervise project team members, and influence them to take positive action and have accountability for their assigned work.
- Exercise good judgement and act quickly to resolve issues.
- Materials management.
Requirements
- Bachelor's degree in Business, Engineering, or equivalent experience
- Minimum 8 years related experience
- Project planning and control knowledge
- Experience in providing a team with direction and vision
- Critical thinker with the ability to problem solve effectively and efficiently
- Possess good judgment and a sense of urgency
- Excellent organizational and customer service skills
- Proficient with MS Office and MS Project, or spreadsheets or other appropriate tools to manage people and tasks
- PMP certification a plus
- Ability to travel up to 15%.
Nice-to-haves
- Experience in the telecom industry
- Familiarity with fiber optic products and services
Benefits
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
