Commission Business Analyst

Full-time

Charlotte, NC

Telecommunications

About the position

The Commission Business Analyst role is a critical position within the Corporate-CCL business unit, primarily focused on managing and enhancing business requirements. This role requires a comprehensive understanding of the business unit's structure, policies, and operations, which will be achieved through cross-functional collaboration. The analyst will be responsible for recommending solutions that improve business processes and planning, ensuring that the organization operates efficiently and effectively. In this position, the analyst will receive requirements documentation from business stakeholders, ensuring that all necessary details are captured accurately. They will also develop additional technical requirements to support these business needs and track the delivery of these requirements by the development team. A significant part of the role involves developing and executing tests on completed development activities to ensure they meet the specified requirements before being reviewed by end users. The analyst will review new system change requests, identifying impacted areas and managing detailed application requirements. Collaboration with cross-functional teams is essential to ensure quality functions, features, and user experiences. The analyst will lead requirements reviews with key business stakeholders to secure necessary approvals and work closely with the QA team to develop test plans and perform software testing, ensuring adherence to business specifications and technical requirements. Additionally, the analyst will manage Tier 2 triage defect submissions, compiling, analyzing, interpreting, and presenting complex data related to current and future system configurations. They will serve as the primary contact among HR, IT, HRIS, Payroll, and key business stakeholders, providing systems support and leveraging system capabilities to meet business and workforce needs. Recommendations for solutions or improvements through system enhancements or alternative logic will also be part of their responsibilities, along with performing other duties as requested.

Responsibilities

• Receive requirements documentation from business stakeholders and ensure appropriate details have been captured.
• Develop any additional technical requirements to support the business requirements.
• Track delivery of requirements by the development team.
• Develop and execute testing of completed development activities against requirements prior to review by the end user.
• Review new system change requests and identify impacted areas.
• Manage detailed application requirements and collaborate with cross-functional teams to ensure quality function, features, and user experience.
• Lead requirements reviews with key business stakeholders for approvals.
• Work with QA team to develop test plans and perform software testing to ensure efficient execution and adherence to business specifications and technical requirements.
• Manage Tier 2 triage defect submissions through initial review and validation against documented requirements.
• Compile, analyze, interpret, and present complex data related to current and future system configuration.
• Serve as primary contact among HR, IT, HRIS, Payroll, and key business stakeholders to provide systems support and to fully leverage our system's capabilities to meet the needs of the business and our workforce.
• Make recommendations for solutions or improvements that can be accomplished through system enhancement or alternative logic.
• Perform other duties as requested.

Requirements

• Ability to read, write, speak and understand English.
• Ability to prioritize and organize effectively.
• Ability to work independently, as well as in a collaborative and dynamic team environment.
• Ability to handle multiple projects and priorities.
• Ability to analyze and interpret data.
• Ability to quickly identify business problems/opportunities.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to communicate with all levels of management and company personnel.
• Ability to focus on deadlines, deliverables, prioritize tasks and time management.
• Demonstrate understanding of different testing processes and methods.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Visio, PowerPoint).
• Understanding of test automation framework and tools.
• Understanding of business architecture and its impact on testing environment.
• BA or BS College Degree or related work experience.
• 3-5 years of business analysis or related experience.