Communications Coordinator

Full-time - Entry Level

Boston, MA

Executive, Legislative, and Other General Government Support

About the position

The Communications Coordinator at the Department of Children and Families (DCF) is a pivotal role responsible for managing internal and external communications. This position supports the agency's communications and marketing strategy, focusing on content development, social media management, and website updates. The Coordinator will assist the Director of Public Affairs with media inquiries and message development, ensuring effective dissemination of information to stakeholders.

Responsibilities

• Provide ongoing communications support in various capacities, including fielding media inquiries and drafting press releases.
• Assist the Director in preparing and reviewing communications such as speeches, memoranda, and reports.
• Draft and manage social media content to engage audiences and ensure consistent agency branding.
• Support the maintenance of the DCF external website, including posting, editing, and updates.
• Prepare agency leadership for media interviews and public events by compiling talking points and relevant information.
• Foster and maintain relationships with agency management and stakeholders.
• Identify and recommend news and story ideas to generate awareness about DCF programs and initiatives.
• Assess situations to determine importance, urgency, and risks, making timely decisions in the agency's best interests.

Requirements

• Four years of full-time professional experience in business administration, management, or public administration, with at least one year in a supervisory capacity.
• Strong writing skills with the ability to draft concise content and express thoughts clearly.
• Knowledge of public relations principles and laws regarding information release.
• Expertise in social media and digital media applications.
• Ability to present complex information to diverse audiences using various formats.
• Understanding of diversity, equity, and inclusion in communication contexts.
• High self-motivation and accountability, with strong organizational skills.

Nice-to-haves

• Experience with Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
• Technical proficiency with various website and social media platforms.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.