City Of Salem - Salem, OR
posted 6 months ago
The City of Salem is seeking a dedicated and skilled Communications Specialist to join our Fire Department's 911 Operations team. This full-time position is not only exciting but also challenging and rewarding, as it plays a crucial role in providing emergency communication services to over 400,000 residents across three counties. As a Communications Specialist, you will be responsible for answering, classifying, and prioritizing all 911 and non-emergency calls, ensuring that callers remain calm while dispatching emergency services and providing necessary assistance, resources, or information. This role requires exceptional multi-tasking abilities, as you will operate multiple systems simultaneously while maintaining composure under pressure. Our team thrives on teamwork and support, ensuring that no one has to face difficult situations alone. The satisfaction derived from making a difference in people's lives with every call is what makes this career incredibly fulfilling. In this position, you will start as a call-taker and follow a structured advancement path to become a fully trained dispatcher within three years. The role involves not only answering calls but also determining the need for police, fire, or ambulance responses by utilizing a prescribed set of questions. You will receive comprehensive training in an academy setting at our Center and at the Oregon Department of Public Safety Standards and Training (DPSST). The City of Salem is committed to providing equal employment opportunities and values diversity, equity, and inclusion in its workforce. We encourage individuals from all diverse communities and backgrounds to apply for this position, as we believe that welcoming differences and encouraging new ideas enhances our ability to serve the community effectively.