Community Assistant - U Club on 28th

About the position

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Enthusiastically assist with the implementation of off-site marketing efforts on-campus, in the community, and at special events.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
• Plan and execute social media strategies, create, and publish content to a variety of platforms, and interact with their resident communities and/or identified target audiences.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.
• Become acquainted with residents living at the property while serving as a resource for both residents and parents.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents to create a respectful living community.
• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents.
• Act as a resource for all customers when confronted with a customer service concern.
• Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.
• Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings.
• Participate in recruitment, selection, and training of all new staff members as requested by the GM.
• Complete room/apartment inventories, key checks and common area inventories as assigned.
• Accurately conduct student census as needed.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas.
• Escort vendors throughout the community to the necessary location and stay with them until the project is finished.

Requirements

• A degree or certificate program must be in progress from an accredited college or university.
• Availability to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Ability to work events that may occur in the evenings and/or on weekends.

Benefits

• $15.86 / hour compensation