Community Association Manager

About the position

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff. Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement. Prepare agendas, update management reports, and compile documents and copies for Board meeting packages. Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. Update homeowner and association information in C3 and shared files. Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required. Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures. Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed. Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc. Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary. Monitor corporate and client delinquency rates and collections process for account portfolio. Ensure Board of Directors is aware of legal actions involving the Association. Maintain unit and contract files relating to the operations of the Association. Manage routine and special project vendors including procurement as well as performance evaluation as contracted. Oversee Associa staff as contract provides. Oversee the AP process in accordance with Associa home office processes and procedures. Other duties as assigned.

Responsibilities

• Provide overall supervision of a portfolio of community associations.
• Interact with internal and external customers including homeowners, vendors, board members, and committee members.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events.
• Prepare agendas, update management reports, and compile documents for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners.
• Update homeowner and association information in C3 and shared files.
• Coordinate and oversee inspection of building facilities and common areas.
• Supervise the operation and administration of the Association according to management agreement and policies.
• Act as the primary liaison with the Association Board of Directors and homeowners.
• Perform administrative and management duties as requested by the Board of Directors.
• Ensure effective development and utilization of Associa community management tools.
• Review monthly financial reports and submit management summary to the Board of Directors.
• Provide recommendations to the Board regarding major capital expenditures.
• Oversee ARB application processing and perform on-site community inspections.
• Monitor corporate and client delinquency rates and collections process.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files related to the operations of the Association.
• Manage routine and special project vendors including procurement and performance evaluation.
• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes.
• Perform other duties as assigned.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board and Community Association Manager.
• Proficiency in typical business correspondence.
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Knowledge of company policies, procedures, and forms.
• Ability to partner with multiple stakeholders.
• Effective communication skills in person, on phone, and via email.
• Ability to operate general office equipment.

Nice-to-haves

• Bachelor's Degree preferred.
• Community Association Experience preferred but not required.

Benefits

• Equal opportunity employer.