Community Business Banking Support Specialist

About the position

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsibilities

• Support CBBO's in securing, developing, and retaining profitable banking relationships within the bank.
• Acts as key liaison for CBBO's and customers for internal and customer inquiries.
• Must be a self-starter, team player and provide excellent customer service both internally and externally.
• Maintains high quality customer service by supporting our customers with their banking needs.
• Partners with Branch employees to ensure proper onboarding of CBB customers and any retail banking products.
• Assist the CBBO's with maintaining and growing business relationships through tracked outreach and marketing activities.
• Assists CBBO's with identifying prospects and opportunities with existing clients.
• Willingness to partner with CBB and Retail Banking on customer/prospect calls.
• Monitors the Community Business Banking email inbox for web-based inquiries and ensures proper follow-up and/or assigns to local banker as appropriate.
• Provides support for the loan originations and renewals through effective communication with customers, loan officers and internal partners.
• Interacts with clients/prospects and acts as a liaison between CBBO's and other departments, as needed.
• Partners with the Programs and Operations Specialist to provide backup and systems support for CBB and the Retail Ambassadors.
• Actively adheres to regulatory, and compliance requirements.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in business, Finance, or Accounting and/or equivalent combination of education and experience.
• Minimum two years of experience in a support role with progressive responsibilities to include some banking related sales.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Well-developed analytical skills; attention to detail and accuracy.
• Demonstrated ability to make one-on-one and group presentations.
• Excellent interpersonal, verbal, and written communication skills.
• Knowledge of the Bank Secrecy Act, Anti-Money Laundering and applicable policies, procedures and Regulations that pertain to this position required.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.