About the position
The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Community Manager is responsible for oversight of the entire operation of a student apartment community, ensuring success in all departments. Primary functions include meeting or exceeding occupancy goals and financial performance while providing the highest level of customer service.
Responsibilities
- Recruiting, hiring, supervising property staff including leasing, marketing, accounting and facility team members.
- Collaborate with the Leasing Manager to create and implement the community's marketing plan to achieve or exceed budgeted occupancy for the property.
- Responsible for adhering to the budget and actively participating in monthly financial performance reviews.
- Work in conjunction with the Facilities Manager to develop Capital Improvement and Preventive Maintenance Plans.
- Establish relationships with key University officials and enhance partnerships with critical University departments.
- Manage property risks effectively by communicating potential liabilities and reporting incidents in a timely manner.
- Maintain and process payroll records, closely monitoring employee hours.
- Foster a positive community atmosphere for residents through activities, events and customer service.
- Follow, and direct team members to follow, all Company policies and procedures.
Requirements
- A minimum of four years of various experience in the student/multi-family housing industry or hospitality industry.
- A minimum of two years' experience at the management level is strongly preferred.
- Experience in the off-campus student housing industry is strongly preferred.
- A Bachelor's degree is preferred; a high school diploma or equivalent is required.
- Industry specific certifications such as CAM, CPM or IREM is preferred.
Nice-to-haves
- Demonstrated leadership skills.
- Ability to effectively manage and delegate numerous tasks in a short period of time.
- Proven proficiency in all areas of property management operations.
- Strong organizational, analytical, financial and decision-making skills.
- Excellent communication, management and customer service skills.
- Strong competency with email and internet usage, as well as word processing and spreadsheet programs.
- Experience with Property Solutions Entrata a plus.
Benefits
- Competitive wage.
- Comprehensive benefit package including Medical, Dental, Vision, prescription, etc.
- Generous paid time off.
- 401(k) plan with a company match.
- Michaels Employee Scholarship Program for children of employees.
- Professional development opportunities.
