Community Manager

About the position

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff. Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement. Prepare agendas, update management reports, and compile documents and copies for Board meeting packages. Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. Update homeowner and association information in C3 and shared files. Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required. Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures. Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed. Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc. Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Responsibilities

• Provide overall supervision of a portfolio of community associations.
• Interact with homeowners, vendors, board members, committee members, and Associa staff.
• Travel to client associations for board meetings, inspections, and community events.
• Prepare agendas and update management reports for Board meetings.
• Compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages and financial statement packages for homeowners.
• Update homeowner and association information in C3 and shared files.
• Coordinate and oversee inspection of building facilities and common areas.
• Supervise the operation and administration of the Association according to management agreements.
• Act as the primary liaison with the Association Board of Directors and homeowners.
• Perform administrative and management duties as requested by the Board of Directors.
• Ensure effective development and utilization of community management tools.
• Review monthly financial reports and submit management summaries to the Board of Directors.
• Provide recommendations regarding major capital expenditures.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Understanding of the roles of the association board and Community Association Manager.
• Proficiency in business correspondence (grammar, structure, punctuation, spelling).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions proficiently.
• Knowledge of company policies, procedures, and forms.
• Ability to partner with multiple stakeholders.

Nice-to-haves

• Bachelor's Degree preferred
• Community Association Experience preferred but not required