About the position
Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air. The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
Responsibilities
- Motivates individuals toward higher levels of performance that are aligned with the organization's vision and values.
- Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.
- Models a strong belief in mission, vision, and purpose.
- Builds, motivates, and guides a cohesive team to complete team goals.
- Provides clear direction and structure for the team in order to support their success.
- Effectively manages the talent selection process by utilizing Sunrise best practices and resources.
- Establishes stretch but realistic team goals and motivates the team to work together to achieve them.
- Ensures consistent and timely orientation and ongoing training is delivered to team members.
- Promotes the Employee Assistance Program (EAP) as a resource for team members.
- Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect.
- Drives organizational and cultural changes needed to achieve strategic objectives.
- Ensures that the internal or external customer's perspective is a driving force behind strategic priorities.
- Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.
- Maintains monthly proactive communication with resident's family members or responsible parties.
- Demonstrates the ability to identify and build relationships within the local area that drives business into the community.
- Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals.
- Uses one's knowledge of economic, financial, market, and industry trends to understand and improve results.
- Strives to improve profitability year over year in line with owner expectations.
- Secures and compares information from multiple sources to identify business issues.
Requirements
- College degree preferred; degree and management experience may be required per state/provincial requirements.
- Administrator's License / certification may be required per state/provincial requirements.
- Prior General Manager/Administrator experience focused on growing both top and bottom lines.
- Previous management experience including hiring, coaching, performance management, daily operations supervision.
- Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
- Passion for working with seniors.
- Demonstration of success in managing operating expenses.
- Ability to handle multiple priorities effectively.
- Excellent written and verbal skills for effective communication.
- Proficient in organizational and time management skills.
- Demonstrates good judgment and problem solving and decision-making skills.
- Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications.
Benefits
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
- Tuition Reimbursement
- Discretionary and/or non-discretionary bonuses based on performance.
