Disability Solutions - Boston, MA

posted 7 months ago

Full-time - Entry Level
Boston, MA
Administrative and Support Services

About the position

lululemon is an innovative performance apparel company dedicated to yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative products, emphasis on stores, commitment to our people, and the incredible connections we foster in every community we serve. As a company, we focus on creating positive change to build a healthier, thriving future, particularly by fostering an equitable, inclusive, and growth-focused environment for our employees. The Community Specialist plays a crucial role in executing the store's community strategy, which involves engaging with the community through relationship building, events, and other activities, including supporting lululemon product seeding and attending local studios. This position is responsible for developing and sustaining local key relationships with lululemon Ambassadors and other influential community partners, providing synergistic value. The Community Specialist also ensures a world-class guest experience when working on the store floor, integrating their community perspective into guest interactions. Core responsibilities include collaborating with store leadership to bring the community strategy to life, establishing and managing local key relationships to enhance guest acquisition and retention, engaging with the local community to identify future Ambassador or partner opportunities, and connecting with guests to assess their unique needs while providing technical product education. The role also involves attending, supporting, and hosting local and regional community events, executing the product seeding strategy, reviewing community-relevant business data, and contributing to a respectful and inclusive team environment.

Responsibilities

  • Collaborate with store leadership to bring Community strategy to life through the pillars of community foundations and guest experience.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners) to increase new guest acquisition and retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and enhance the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.

Requirements

  • Must be legally authorized to work in the country in which the store is located.
  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.

Nice-to-haves

  • High school diploma/GED/equivalent, or above.
  • Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities.

Benefits

  • Extended health and dental benefits, and mental health plans.
  • Paid time off.
  • Savings and retirement plan matching.
  • Generous employee discount.
  • Fitness & yoga classes.
  • Parenthood top-up.
  • Extensive catalog of development course offerings.
  • People networks, mentorship programs, and leadership series.
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