About the position
Who we are: We are a well-established, reputable IT provider specific to the dental industry with locations and customers across the country. We are currently expanding in the Amarillo and Lubbock, Texas areas, with clients already in place and we are looking for an experienced field technician to accommodate our clients and this growing market. This is a hybrid position meaning the incumbent will work both remotely and in the field (dental offices). Our clients are currently located in Amarillo, Dumas, Canyon and Lubbock with most in the Amarillo area. As a dental IT provider, we provide IT services specifically to dental offices. We do not expect to find someone experienced with dental IT specifically, just a great technician that we can teach the dental side to.
Responsibilities
- Provide both remote and onsite technical support to the dental industry.
- Hardware/software installations at various dental practices as needed including network cabling.
- Ensure periodic backups and remote monitoring of client assets.
- Respond to client tickets in a prompt and timely manner.
- Follow up with doctors office to ensure customer satisfaction.
Requirements
- Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019 and Windows 10.
- Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
- Experience with network cabling and proficiency with all areas of networking and domain administration.
- Understanding of virtual machines.
- Excellent customer service, reporting, follow through, and time management skills.
- Physical ability to lift and install computers, monitors, wall- and ceiling-mounted monitor arms, printers, and scanners.
- Commute/travel to dental practice locations.
Nice-to-haves
- Some out of area/state travel may be required.
Benefits
- Dental insurance
- Health insurance
- Paid holidays
- Paid time off
