Concierge Receptionist - OR, Rogue River - Job

About the position

CONCIERGE/RECEPTIONIST, join us on our mission to create a senior living revolution where compassion meets innovation! We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!

Responsibilities

• Provide exemplary customer service in a friendly and professional manner.
• Graciously greet visitors and address the questions or concerns of prospective or current elders and families.
• Provide support to sales and marketing and the business office.
• Manage the lobby experience for all visitors.
• Answer incoming calls and take messages.
• Greet elders, families, visitors, and team members, in person and on the phone.
• Assist other leadership team members to support Life Enrichment, Marketing, and accounting tasks.
• Monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• Receive and send packages for elders, assisting them with questions and concerns as requested.
• Represent the community by role-modeling core values of goodness, loyalty, faith, and fun.

Requirements

• Kindness and a desire to work with the elderly.
• Resourceful and strong problem-solver.
• Ability to work well with people in emotional or stressful situations.
• Organizational and follow-up skills with the ability to manage multiple priorities.
• Previous experience answering telephones and/or in a customer service role.
• Willingness to learn and work within a team environment.
• Good verbal communication skills and the ability to read, write, and speak English.
• Ability to pass a criminal background check.
• Ability to perform job responsibilities with or without accommodation.

Benefits

• Accrue vacation and sick time starting your first day.
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Employee and Family Assistance Program to support emotional wellness.
• Wellness and Fitness Resources with savings discounts.
• Early access pay options.
• Career growth through ongoing training programs and mentorship opportunities.
• Medical, Dental, Vision, and Voluntary Benefit options for full-time team members.
• Education reimbursement program.