Concierge

Commonwealth Senior Living at the West End • Richmond, VA

430d

About The Position

The Concierge serves as the front-of-house representative for Commonwealth Senior Living at the West End, acting as the first point of contact for guests, visitors, and vendors. This role is essential for maintaining good public relations and assisting the Community Leadership Team with administrative activities to ensure the community runs smoothly. The position requires a courteous and professional demeanor, as well as the ability to handle various tasks related to guest services and communication.

Requirements

• High school education or equivalent required.
• Ability to read, write, speak, and understand the English language.
• Prior experience in working with the public.
• Basic computer skills preferred.
• Comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.
• Interest in working with the geriatric population.
• Ability to work without close supervision and follow instructions.
• Tact and courtesy in dealing with staff, residents, families, and visitors.
• Effective communication skills with all levels of management and outside contacts.
• Willingness to perform non-professional duties.
• Level-headedness in emergency situations and a sense of responsibility.
• Spirit of cooperation and enthusiasm.
• Attendance at mandatory company meetings and training sessions.
• Ability to maintain confidentiality.

Responsibilities

• Receive guests and visitors, ensuring they sign in.
• Assist visitors in locating resident rooms.
• Answer telephone calls, take messages, and respond to requests.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort and distribute mail to residents and departments as needed.
• Create and maintain an atmosphere of warmth and positive emphasis.
• Maintain confidentiality of all resident information.
• Provide tours and information about community services and rates to families and prospective residents.
• Assemble and maintain admission and information packets.
• Keep the front desk and lobby area neat and organized.
• Perform any other duties assigned by the Business Office Manager or Executive Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED