Concierge

$33,280 - $35,360/Yr

Great Lakes Management - Bloomington, MN

posted 3 months ago

Full-time - Entry Level
Bloomington, MN
Real Estate

About the position

The Concierge position is a part-time role focused on providing courteous and efficient reception services to residents, staff, and visitors at the facility. The role includes monitoring safety systems, responding to emergencies, and performing various administrative duties as delegated by the supervisor.

Responsibilities

  • Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
  • Maintain confidentiality and sensitivity in all interactions.
  • Monitor safety systems and emergency response systems to ensure tenant safety.
  • Monitor resident, visitor, and staff activity in the reception and lobby areas.
  • Ensure timely responses from staff to any situations that arise.
  • Accurately take messages and pass them on to the relevant person in a timely manner.
  • Ensure security procedures are adhered to, including maintaining keys and monitoring the security camera system.
  • Provide information about the services offered at the facility to individuals making inquiries.
  • Respond to emergencies following facility procedures, including Fire, Weather, Power outages, and Resident Elopement.
  • Complete miscellaneous duties as assigned, including copying, filing, typing, and maintaining office supplies.
  • Adhere to all GLMC policies and procedures.

Requirements

  • Minimum 1 year receptionist experience with multiline phone system.
  • High School Diploma or GED.
  • Strong Customer Service Skills.
  • Strong Communication Skills.
  • Strong Problem Solving and Judgment Skills.
  • Ability to relate to aging population.
  • Basic computer skills with knowledge of Microsoft Office and Excel applications.
  • Pleasant phone manner with effective verbal and listening communication skills.
  • Ability to read, write, spell, do basic math, and speak and understand English.

Benefits

  • Part-time position with flexible hours.
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