Conference Manager

Villanova University • Villanova, PA

348d • $16

About The Position

During the summer months, the Office of Conference Services (OCS) employs Conference Managers to work with operations and reservations functions for conference, camp, and guest groups using Villanova's meeting, dining, housing, catering and recreation facilities. Conference Managers (CMs) will supervise and work beside the Conference Assistants (CAs) to prepare, set up, and maintain housing and meeting accommodations for guests and provide registration services. Candidates must be able to work between May 18th-August 7th. Also, each position comes with a housing accommodation and meal plan. Potential hours available past August 7th.

Requirements

• High School Diploma
• Takes initiative, Timeliness, Mediation Skills, Self-Sufficient, Self-Motivated, Team Building skills
• Completes assigned job tasks, Reliability, Attention to detail, Verbal communication skills, Adaptability, Team player, Enthusiastic, Responsible
• Ability to drive a motor vehicle
• Basic familiarity with tablets and laptops

Nice To Haves

• Some college education
• Shift Management, Customer service, Event Management, Clerical Services
• Leadership and hospitality industry skills and experience
• Proficient use of tablets and laptop devices

Responsibilities

• Supervise CA staff to facilitate preparation for the arrival and stay of guest groups.
• Assist CAs in the completion of tasks whenever possible.
• Assign and distribute tasks to CAs using proprietary Conference Services software.
• Manage the load of daily tasks per shift using proprietary Conference Services software.
• Plan, prepare, update, and implement daily/weekly/seasonal operation plans using proprietary Conference Services software.
• Check in on progress on assigned daily tasks and make adjustments using proprietary Conference Services software.
• Update task log(s) using proprietary Conference Services software to reflect the status of tasks.
• Assist Pro-Staff with assigning CAs to weekly shifts and redistributing CAs from anticipated shifts.
• Verify tasks are done through full completion and address any incompletions.
• Serve as a point of communication for CAs at all times.
• Communicate with other SMs about task completion.
• Communicate with Professional Staff to address any uncertainty about tasks.
• Communicate CA updates, trends, and concerns to Professional Staff.
• Staff and facilitate linen deliveries and pickups.
• Attend daily, weekly, and monthly meetings with Professional Staff.
• Conduct CA performance evaluations and manage overall performance of CAs.
• Engage in and help facilitate staff meetings and training.
• Host ongoing CA staff training throughout the duration of the CM role.
• Manage the preparation of guest housing accommodations to ensure Conference Services standards are met.
• Manage the preparation of rooms for guest groups.
• Facilitate and assist in conducting breakdowns of apartments and dorms.
• Manage the check-in and check-out processes according to prescribed procedures.
• Manage pre-check-in room inspections and building walk-throughs.
• Manage the preparation of guest registrations and scheduled group meetings.
• Manage the preparation of meeting spaces to ensure Conference Services standards are met.
• Manage the preparation of registration materials in advance of group arrivals.
• Facilitate and assist with pre-/post-season apartment and dorm set-up and breakdown.
• Manage, track, and log the inventory, organization, and cleanliness of all equipment and office spaces.
• Take responsibility for assigned major areas of conference operations.

Benefits

• Housing accommodation
• Meal plan

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Education Level: High school or GED