Configuration Management Database (CMDB) Administrator

Full-time

About the position

The Configuration Management Database (CMDB) Administrator is responsible for maintaining the CMDB in ServiceNow and developing, documenting, educating, and articulating complex business requirements. This includes design, implementation, strategy, development, and tactical execution of objectives. The incumbent will also contribute expertise in ServiceNow Discovery, CMDB, and System Mapping through analysis, design, coding, testing, debugging, and documenting the development of all ITAM lifecycle phases.

Responsibilities

• Performs other duties as required.
• Provides training and guidance for users regarding the efficient use of the assigned database.
• Provides oversight assistance in all active and scheduled projects, including scheduling of available resources, task organization, work plan development and project-specific and overall timelines.
• Provides leadership assistance to other Database Administration team members in the effective use of database software through instructing, assigning, directing and monitoring.
• Provides consultation to Applications Development areas regarding database and program design and implementation.
• Participates in disaster recovery testing efforts.
• Monitors production databases and assists with all issues including performance and trouble resolution.
• Assists in the development of standards for the implementation of database systems, and procedures to ensure recoverability and availability of production databases.

Requirements

• Bachelor's degree in Business, Computer Science, Management Information Systems, or related field. In lieu of degree, minimum five (5) years' equivalent experience will be considered.
• Minimum five (5) years' direct experience as a Configuration Management Database (CMDB) Administrator using ServiceNow's Discovery, CMDB, System Mapping, and integration.

Nice-to-haves

• ServiceNow's Discovery
• CMDB
• System Mapping
• Integration
• Consultative Approach
• Analytical Problem Solving
• Data Management
• MySQL Database Administration
• Business Compliance
• Researching
• Collaborative Communications
• IBM DB2 Database
• Structured Query Language (SQL)
• Oracle Active Data Guard
• Deductive Reasoning
• Software Development Strategy
• Query Plan Analysis
• Analytical Decision Making
• Process Monitoring
• Cross-Functional Planning
• Data Analysis
• Information Interpretation
• Interpersonal Relationship Management
• Database Administration
• Backup and Recovery Systems
• Critical Thinking
• Data Visualization Tools
• Sound Judgment
• Oracle Database

Benefits

• Tuition reimbursement
• Club Blue, a free, onsite gym to encourage exercise
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating
• Incentives for wellness education and exercise