Consumer Indirect Lending Operations Product Specialist

About the position

This position has primary responsibility for performing routine and non-routine operational duties in support of Consumer Indirect Lending. This may include document verification, product cancellation and post-closing. May also be responsible for compliance, data entry, record keeping, research, client service, and/or account reconciliation. Requires in-depth knowledge of consumer lending and related products.

Responsibilities

• Maintain a working knowledge of established departmental policies and procedures, system applications, and corporate bank policies as they pertain to job assignments.
• Work assigned tasks in priority as established by leadership.
• Respond in a timely manner and effectively process basic to moderate requests, inquiries, and proposals received from both external and internal clients. Escalate unresolved issues as needed to leadership for guidance and resolution.
• Document and communicate efforts accordingly with third parties and leadership.
• Review assigned reports and work queues to provide optimal client service and reduce risk exposure.
• Research, resolve, and document inquiries based on working knowledge of various third party vendors.
• Follow-up with clients, dealerships, providers, and other third parties to ensure product cancellations and refunds are received and processed in a timely manner.
• Ensure settlement proposals are in compliance with established policies and procedures.
• Review and map rebates received on a daily basis.
• Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.
• Interacts professionally with dealers, clients, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy.
• Resolve complex client issues using multiple resources and records.
• Prepare and distribute specialized and/or complex documents.
• Researches, reviews, and reconciles GL account reports in a timely manner limiting the amount of loss.
• Processes the appropriate GL transactions when necessary.
• Deposit and process checks in a timely manner to adhere to compliance policies.
• Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less experienced specialists for complex issues or transactions, providing training and support as needed.
• Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for process enhancements, and recommending changes to supervisor or manager.
• Assist with training and ongoing coaching of less experienced document control specialists, provide input to management on staff performance.
• Act as an advisor to less experienced team members when handling more difficult accounts and client calls.

Requirements

• Strong organizational skills and the ability to handle multiple tasks under tight time constraints
• Proficiency in reviewing loan documentation and product contracts
• Intermediate consumer lending knowledge
• Knowledge of consumer loan systems
• Knowledge of basic accounting principles
• Post-Secondary education, or equivalent work experience
• Prior experience or knowledge of consumer indirect lending regulatory requirements or related lending experience.
• 4 years of experience in credit operations, loan consultation, or administration
• Demonstrated effective verbal and written communication skills for the purpose of explaining the loan process, exceptions and associated documentation to internal, external clients

Nice-to-haves

• Bachelor's degree or equivalent work experience
• Experience in lending components including documentation, approvals, exceptions and administration
• Microsoft Office (Excel, Word and PowerPoint)

Benefits

• Medical, dental, vision, life insurance
• Disability, accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation during the first year of employment
• 10 sick days
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units and/or deferred compensation plan (depending on position and division)