Consumer Loan Processor

About the position

Prepares consumer loan packages according to bank, regulatory and investor guidelines by gathering and reviewing the necessary documentation and information within designated time frames. Communicates with customers, staff, lenders, counsel, etc. to respond to inquiries, resolve problems and obtain all documentation required to complete the file. Provides other administrative support to the department as required.

Responsibilities

• Prepare consumer loan packages according to bank, regulatory and investor guidelines.
• Gather and review necessary documentation and information within designated time frames.
• Communicate with customers, staff, lenders, counsel, etc. to respond to inquiries and resolve problems.
• Obtain all documentation required to complete the loan file.
• Provide administrative support to the department as required.

Requirements

• One to two years of experience in loan processing activities.

Nice-to-haves

• Basic knowledge of loan processing policies and procedures.
• Basic knowledge of underwriting and governmental agency requirements, terminology, and automated processing systems.
• Some knowledge of credit policies and approval process for assigned products.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Effective verbal and written communication skills.
• Proficient computer skills, especially Microsoft Office applications.
• Ability to identify and resolve exceptions and to interpret data.
• Loan processing or banking experience.
• Attention to detail.
• Meeting dialing production goals and being flexible to pivot with work changes.
• Strong computer skills with a high level of accuracy.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law