Consumer Loan Processor

About the position

The position involves working with retail bankers who perform lending duties to obtain and maintain loan documents, ensuring accurate file setup, monitoring the receipt of financials, meeting regulatory compliance requirements, and providing timely loan disclosures. The role requires coordinating the timely closing of all consumer loan transactions and adhering to deadlines. The individual will work directly with the SVP of Retail Banking to advise on the loan pipeline, necessary coaching, and solutions to improve efficiency and quality of consumer lending, in addition to any additional duties assigned from the retail banking department.

Responsibilities

• Set up and maintain consumer loan document workbooks/files.
• Communicate with bankers to facilitate efficient processing, funding, and closing of loan transactions.
• Order credit reports and perform the initial preview review of credit requests.
• Advise bankers on steps necessary to maintain lending compliance.
• Coordinate with compliance denials and adverse action notices as needed.
• Work closely with retail bankers, loan-related third-party vendors, and other internal staff to promote communication and ensure quality service delivery.
• Provide prompt responses to banker inquiries.
• Ensure compliance with regulatory and internal requirements.
• Acquire thorough familiarity with consumer loan files and direct bankers on timely customer communication and accurate data gathering.
• Maintain loan coding and tickler systems related to consumer loans.
• Guide examiners with files during exam times.
• Ensure documents are scanned in the correct order/tabs in the document imaging and management system (AccuSystems) and prepared for closing.
• Perform post-closing follow-up with filed documentation and final title work.
• Prepare the closed loan file for any audit or review.
• Ensure loan-related third-party vendors' invoices are paid in a timely manner and the bank's security interest is perfected.
• Provide backup/cross-train with the Consumer Loan Coordinator to ensure seamless coverage of duties in the Coordinator's absence.
• Participate in community events, including staffing at least one event and representing West Bank as requested.

Requirements

• High School Education, AA Preferred.
• At least 3 years consumer real estate lending experience.
• Attention to detail.
• Ability to multi-task.
• Excellent oral and written communication skills.
• Good organizational skills.
• Self-motivated.
• Proficient with MS Word/Excel.
• Knowledge of banking/consumer lending.
• Ability to accurately calculate ATR qualifying income.
• Thorough understanding of all Consumer lending regulation requirements (TRID, ATR, HMDA, Flood, HOEPA, HPML, Appraisal rules, Homeownership Counseling rules, SCRA, MLA, etc.)