Consumer Loan Processor

About the position

Join Mercantile Bank as a Consumer Loan Processor and experience the excitement of being at the forefront of customer service in the banking industry! This hybrid role (work from home up to 3 days per week after training) in Wyoming, MI, offers dynamic interactions with clients and the chance to develop innovative solutions to meet their financial needs. With a customer-centric focus, you'll collaborate with a vibrant team that values accountability and integrity while fostering an inclusive environment. Embrace the flexibility and energetic culture that promotes high performance and forward-thinking approaches. Your problem-solving skills will shine as you contribute to the excellence Mercantile Bank is known for. If you're looking for a position that blends professional growth with a fun atmosphere, this is your opportunity.

Responsibilities

• Review loan applications and documentation to ensure accuracy and compliance with regulations.
• Act as the main point of contact for clients, guiding them through the loan process while providing top-notch customer service.
• Engage with team members to troubleshoot any issues that arise and develop innovative solutions that enhance efficiency.
• Maintain comprehensive records and assist in the preparation of loan files for approval.
• Perform quality checks and ensure all documentation adheres to high standards of excellence.
• Communicate effectively and contribute to a positive, energetic working environment.

Requirements

• Strong analytical abilities to assess loan applications critically and ensure compliance with industry regulations.
• Excellent communication skills for interacting with clients and team members.
• Attention to detail for reviewing documentation accurately and maintaining precise records.
• Problem-solving skills to navigate challenges and develop effective solutions.
• Customer-centric mindset to prioritize client needs and foster positive relationships.
• Adaptability and willingness to learn in a fast-paced, innovative environment.
• Collaborative teamwork and a proactive attitude.

Benefits

• Medical, Dental, Vision insurance
• 401(k) with company match
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Equipment Stipend
• Employee Discounts
• 3 weeks' vacation
• Sick time
• 11 paid holidays
• Giving Day for community work
• Employee Assistance Program (EAP)
• Adoption and IVF Assistance
• Fitness Equipment Purchase Plan
• Tuition Reimbursement
• Exceptional training and development opportunities