Contact Center Representative Part Time Midvale

$37,856 - $37,856/Yr

Cyprus Credit Union - Midvale, UT

Part-time - Entry Level

Midvale, UT

Credit Intermediation and Related Activities

About the position

The Contact Center Representative position at Cyprus Credit Union is a part-time role focused on providing exceptional customer service to members over the phone. The representative will assist with various member services, ensuring a positive experience while promoting financial products and maintaining a supportive community atmosphere.

Responsibilities

• Perform a broad variety of member services over the phone, including checking account balances and transferring funds.
• Calculate interest and assist with card disputes and loan payments.
• Help members with bookkeeping and checking account problems.
• Utilize product knowledge to uncover needs and cross-sell financial products.
• Handle frustrated callers with empathy and professionalism.
• Refer members to the appropriate department or employee when necessary.
• Perform related clerical tasks promptly and accurately.
• Maintain a clean, secure, and well-maintained work area.

Requirements

• High school diploma or equivalent.
• One year of credit union experience.
• Thorough knowledge of member services and financial products provided.
• Understanding of member bookkeeping procedures.
• Computer and 10-key skills.
• Phone skills and etiquette.
• Basic math skills.
• Exceptional customer service skills.

Nice-to-haves

• Excellent communication and public relations skills.
• Tactful and diplomatic demeanor.
• Strong problem-solving and reasoning skills.
• Organizational skills with excellent follow-through.

Benefits

• Paid holidays
• Tuition reimbursement
• Paid time off
• Opportunities for advancement
• Flexible schedule