Content Designer

HM Revenue and Customs

Full-time - Senior

Hybrid

Construction of Buildings

About the position

The Content Designer role at HM Revenue and Customs (HMRC) is focused on creating user-centered content that simplifies complex information related to tax and benefits services. This position is part of a multi-disciplinary team dedicated to enhancing communication with millions of taxpayers across the UK. The role involves collaborating with other design professionals and stakeholders to produce clear, accessible content that meets user needs and aligns with government policies. The Content Designer will also mentor junior designers and contribute to the content design community within HMRC and across government.

Responsibilities

• Line manage, support, and mentor Junior Content Designers.
• Map user journeys and processes.
• Use best practices, data, and research to design and iterate usable and accessible content.
• Feed into content strategies for portfolios of work to inform end-to-end journeys.
• Build collaborative relationships with stakeholders, including through workshops and pair-writing sessions.
• Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face.
• Proactively seek new learning opportunities and look to continually improve by gaining feedback from peers and the business.

Requirements

• Experience developing and designing complex interactive guidance and calculators, using Ocelot or similar content management systems.
• Experience of coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.
• Demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines.
• Experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps.
• An ability to use metrics and user feedback to inform content design.
• Experience of talking about design decisions and approach to stakeholders of various levels.

Nice-to-haves

• Experience designing complex guidance and calculators using the Ocelot platform.
• Working to the government service standard and/or GOV.UK standards and working practices.
• Working in agile teams.
• Experience of leading workshops and discussions to facilitate the design of content through collaboration with other professions.

Benefits

• Civil Service Pension with an employer contribution of 28.97%.
• Flexible and hybrid working policies.
• Generous leave allowance starting at 25 days, increasing with service.
• Family friendly policies.
• Personal support and coaching for development.