About the position
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. We are seeking a Contractor - Application Engineer to support MIPI products primarily with a strong understanding of MPhy UFS technology and able to support the testing framework in the M52 and M42 product line. This is a contract position.
Responsibilities
- Provide support to customers using Teledyne LeCroy test and measurement equipment.
- Assist customers with pre- and post-sales technical support queries via email, phone, and on-site troubleshooting.
- Utilize understanding of protocols and Teledyne LeCroy products to help debug real-world problems.
- Engage in MIPI Special Interest Group (SIG) and Connectivity Standards Alliance (CSA) compliance working group calls and test events.
- Provide product demonstrations and protocol training webinars.
- Generate and review product documentation for customer use-cases.
- Contribute to sales presentations, showcasing product technical features and processes.
- Build lasting customer relationships to gain constructive product feedback for improving user experiences.
- Collaborate with Engineering and Validation teams to recreate customer test environments for reproducing and troubleshooting issues found in the field.
- Document and communicate customer requirements with Engineering to develop customized solutions.
- Gather field data, document findings, and prepare detailed reports on project status, technical issues, and corrective actions.
- Work within and adhere to organizational and government trade compliance policies and practices.
- Provide secondary support for additional protocols such as USB as needed.
Requirements
- Excellent communication skills (written, verbal, and presentation) in English.
- Strong analytical and proactive problem-solving skills.
- High attention to detail while performing daily tasks such as documenting, troubleshooting and communicating.
- Ability to obtain necessary documentation to travel domestically and internationally for customer visits and industry events.
- Education level: Degree or higher: BSEE/BSCS, bachelor's degree (B.S.) in Electronics / electrical engineering / relevant discipline, or equivalent combination of education and job experience.
- Valid driver's license and willingness to travel to different job sites.
- Ability to work independently or as part of a team.
- Technical customer support and/or B2B sales experience.
Nice-to-haves
- Knowledge and experience in MIPI MPhy/UFS
- Comfortable interfacing with customers and being part of the Sales process face-to-face or remotely.
- Basic understanding of computer networking configurations and protocols.
- Experience using test instruments (e.g. compliance testers, packet sniffers, signal generators/analyzers).
- MPhy Standards Compliance or Validation Testing experience.
- Debug experience in: MPHy, UFS, Other serial based Mobile protocols CPHY-DPHY-USB
- Strong familiarity with Windows operating environment. Android and MacOS desirable too.
- Foreign language skills ideal but not required.
- Good understanding of Sales and product development cycles, as part of the customer decision-making process.
