Coordinator, iSOC (Security) - Part Time (5PM-9PM)

Interface Systems-posted 10 months ago
Part-time • Entry Level
Plano, TX
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As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.

  • Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
  • Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer request.
  • Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
  • Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medical services.
  • Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
  • Maintain accurate records and documentation with the system of record (automation system).
  • High school diploma or GED equivalent.
  • Two years of experience in customer service, call center, dispatch, or security roles is preferred.
  • Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
  • Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
  • Working knowledge of Microsoft Office applications.
  • Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.
  • Bilingual-Spanish employees earn an additional $1.00/hr.
  • Experience with security monitoring tools and systems.
  • Flexible Schedule options.
  • Part time schedule options available Monday through Sunday: (5PM-9PM).
  • You must be able to work a minimum of 8 hours per week at a maximum of 24 hours per week with weekend availability.
  • Uncapped employee referral bonuses.
  • Paid Training.
  • Starting pay at $17.50/hr.
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