Coordinator Patient Access

East Boston Neighborhood Health Center - Boston, MA

Full-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

The Patient Access Coordinator at NeighborHealth is responsible for training and mentoring registration staff within assigned clinical practices. This role ensures that all staff understand and adhere to the department's policies and procedures while acting as a role model for Patient Access Representatives. The coordinator plays a crucial role in enhancing patient experience by managing appointments, assisting patients, and collaborating with the clinical team.

Responsibilities

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up recalls for returning patients as instructed by the provider.
• Answers the telephone in a polite and courteous manner, identifying the department and introducing self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms, obtaining all relevant information to properly forward to the clinical team.
• Manages all incoming and outgoing in basket messages.
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team.
• Scrubs schedule for all outstanding arrived appointments and completes them through the checkout process.
• Utilizes Dental/Optical software according to the department.
• Verifies insurance in advance and same day.

Requirements

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
• High School Diploma or G.E.D. required.
• Bilingual skills required.
• Maintain annual CAC certification.

Nice-to-haves

• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal.
• Demonstrate flexibility while being able to multi-task in a fast-paced environment.
• Excellent communication skills and ability to interact professionally with individuals at all levels.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.