About the position
Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. At Straub the Captive Risk Management department promotes the health and safety of patients, employees, physicians and visitors. Our team focuses on identification and prevention/control of risk exposures within the organization that may cause injury, jeopardize the safety and security of the environment, and/or result in costly claims and lawsuits with subsequent financial loss to the organization. We strive to protect the organization's resources against losses arising from occurrences that could have been averted with appropriate risk management measures. If you are highly engaging, empathetic, and have a talent for resolving potential conflicts, you could improve patient experiences at Straub by mitigating risks and solving problems before they get out of hand. As the Patient Relations Coordinator, you will administer, manage and coordinate the resolution of patient relations issues. This may include acting as liaison between patients/families and the physicians/staff; providing a direct channel through which patients can seek resolution to problems; coordinating the formal patient grievance process; and supporting all clinical entities within the designated facility. You will also provide education and consultation on risk prevention and patient relations issues, and serves as a member of the organization's Risk Management Team. We are looking for someone gifted at conflict resolution and risk mitigation who shares our commitment to delivering the highest quality health care to Hawai'i's people.
Responsibilities
- Administer, manage and coordinate the resolution of patient relations issues.
- Act as liaison between patients/families and the physicians/staff.
- Provide a direct channel through which patients can seek resolution to problems.
- Coordinate the formal patient grievance process.
- Support all clinical entities within the designated facility.
- Provide education and consultation on risk prevention and patient relations issues.
- Serve as a member of the organization's Risk Management Team.
Requirements
- Bachelor's degree in Health Care or related field and/or equivalent combination of education, training and experience.
- Two (2) years of progressive clinical or operations experience in a health care setting.
- Demonstrated program development and training skills.
- Prior hands-on experience communicating with patients and resolving patient related issues or concerns.
Benefits
- Comprehensive and competitive total rewards package including pay and benefits.
