Corporate Trainer

About the position

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States. Zwicker is presently seeking a Corporate Trainer to join our team in Tempe, Arizona. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

Responsibilities

• Oversees and facilitates all collector new hire training programs and activities
• Manages and supervises collectors during new hire training programs, including making recommendations for continued employment based on obtaining minimum skill level
• Identifies and recommends any continuous improvement activities to prepare new hires for the role of a collector including litigation process, computer systems, dialer systems, call techniques, first and second talk-offs, and strategies to improve consumer experience
• Ensures the knowledge transfer and compliance of the Fair Debt Collection Practices Act (FDCPA) and all associated State and Federal laws and regulations
• Manages and delivers training on existing and new client policies, procedures or annual training
• Recommends any modifications/updates to course materials and training guides to meet specific training needs
• Maintains understanding of new educational and training techniques and methods
• All other duties as assigned

Requirements

• Minimum of two years’ progressive experience as a trainer facilitating and delivering training solutions
• Minimum of two years’ experience in debt collections preferred
• Proficient in Microsoft Office applications
• Excellent communication, presentation and public speaking skills and the ability to effectively engage participants in a learning environment
• Organizational and time management skills
• Critical thinking and decision making
• FDCPA Certification and/or industry state/federal laws and regulation knowledge preferred

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Long term disability insurance
• Life insurance
• Compensated time off
• Paid holidays
• 401K with match