Counter Agent

About the position

The Counter Agent at Carl's Van Rentals is responsible for providing exceptional customer service and maintaining the rental operations. This role involves greeting customers, processing rentals, and ensuring a positive experience through effective communication and sales techniques. The Counter Agent must be knowledgeable about car rental operations and capable of handling various administrative tasks related to vehicle rentals.

Responsibilities

• Greet customers and present a professional, enthusiastic attitude.
• Process rentals and sell optional services to customers.
• Recognize opportunities to present upgrades and negotiate discounts when necessary.
• Complete and open contracts, providing necessary rental information and obtaining customer signatures.
• Check vehicles for mileage, gas levels, and any new damage upon return.
• Maintain and organize all closed contracts and ensure they are scanned to the server.
• Update rental agreement files and manage overdue rentals by contacting customers.
• Ensure all vehicles are ready for rental, including completing checklists and confirming reservation details.
• Answer phone calls, handle customer inquiries, and direct calls as needed.
• Maintain cleanliness of the rental office and perform custodial duties.

Requirements

• Valid driver's license and knowledge of Florida driving laws.
• Experience in customer service and effective communication skills.
• Ability to perform data entry accurately and maintain good organization skills.
• Knowledge of car rental operations and reservation software.

Nice-to-haves

• Experience in sales techniques and customer relationship management.
• Familiarity with handling customer complaints and resolving issues.

Benefits

• Competitive salary
• Opportunities for career advancement
• Employee discounts on rentals