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About the position
Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Responsibilities
- Manage a book of business and own the customer experience from engaging with prospective enterprise customers to contract signing, customer onboarding, and the success/renewal lifecycle.
- Speak with top security professionals at some of the largest companies in the world to present Coveware's enterprise service offerings.
- Report to the Director of Customer Success and work closely to build content, track metrics, nurture relationships, and drive customer success and happiness.
Requirements
- Exceptional organizational skills and written communication skills.
- Experience working as a fully remote employee.
- Experience in a customer success or sales/sales engineering role, in enterprise cyber incident response services.
- Experience communicating with high level technology executives and feel comfortable delivering service value to senior leaders at F500 companies.
- Ability to build strong relationships with internal stakeholders to represent the interests and requirements of Coveware's services.
- Working knowledge of legal contracts and procurement processes.
- Proven ability to convey technical concepts to audiences with varying technical expertise.
- A 'can do' attitude and desire to roll up your sleeves.
- Working knowledge of a CRM system.
Nice-to-haves
- 5+ years of experience supporting B2B customers in security, technology, or professional services organization as a customer success manager, technical account manager, or similar role.
- 10+ years total professional experience.
Benefits
- On Target Earnings (OTE) salary range of $126,400—$180,600 USD.
