About the position
As a Crew member at AMC, you will play a vital role in delivering superior service to our guests while supporting the company's financial goals. This position is perfect for individuals who are passionate about movies and enjoy working in a dynamic environment. You will be responsible for providing excellent guest service, which includes greeting guests, answering questions, and ensuring a positive experience throughout their visit. Your ability to multitask will be essential as you handle various responsibilities, from ticketing to maintaining the cleanliness of the theatre. In addition to guest interactions, you will be expected to demonstrate effective sales techniques, including upselling and suggestive selling, to enhance the overall guest experience. You will also be responsible for ensuring the security of cash and tickets, enforcing the movie ratings system, and maintaining the theatre's cleanliness and safety standards. This role requires a calm demeanor to manage any disruptive behavior and to foster a welcoming atmosphere for all guests. AMC values innovation and diversity, and as a Crew member, you will have the opportunity to build strong communication, leadership, and time management skills. The company culture encourages teamwork and collaboration, making it a great place to grow your career in the entertainment industry. With flexible scheduling and the chance to work alongside friends, this position offers a unique opportunity to be part of a fun and engaging environment.
Responsibilities
- Exhibit excellent guest service skills.
- Present a calm demeanor that deters disruptive conduct while encouraging positive interactions with guests.
- Answer guest questions courteously and accurately or direct them to the appropriate resource.
- Work effectively with supervisors and co-workers.
- Multitask effectively, including greeting guests, tearing and scanning tickets, checking IDs, and answering guest questions.
- Demonstrate consistent and effective sales techniques, including loyalty card sales and upselling.
- Complete transactions accurately and thank guests after service.
- Ensure the security of all cash, receipts, and tickets.
- Enforce the movie ratings system courteously and effectively.
- Distribute and maintain Assisted Moviegoing Equipment.
- Clean and maintain the theatre's interior and exterior areas, including auditoriums and restrooms.
- Perform nightly custodial duties as necessary.
- Control access to the theatre and monitor auditoriums for quality and audience behavior.
- Perform daily stocking and maintenance duties.
- Follow all procedures to ensure a safe work environment for guests and staff.
Requirements
- Ability to stand, walk, lift, twist, and bend frequently.
- Ability to lift up to 50 pounds and carry it up to 90 feet.
Nice-to-haves
- Previous experience in customer service or hospitality is a plus.
- Familiarity with point-of-sale systems.
Benefits
- Free movies at any AMC theatre nationwide.
- Free popcorn daily.
- Half off eats and drinks.
- Flexible schedules.
- Opportunities for career advancement.
