Cricket Wireless Lead Scrum Master

About the position

At Cricket Wireless, we're redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share their stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more. This career step requires senior level experience. A Kanban Coach / Scrum Master is the servant leader of multiple agile teams, guiding them in the use of Agile methodologies, including Scrum and Kanban, to enhance team performance and delivery for our business partners and stakeholders in the Cricket IT organization.

Responsibilities

• Guides multiple agile teams on how to use Agile Scrum and Kanban practices effectively to maximize self-organization and team productivity.
• Assesses the maturity of the agile teams, providing support and coaching to elevate their maturity at a sustainable and comfortable pace.
• Removes obstacles and guides the teams on how to remove impediments to ensure smooth workflow.
• Facilitates and leads Agile ceremonies such as Daily Standups, Demonstrations, Story Point Estimations, Retrospectives, Iteration Planning, and Backlog Grooming.
• Facilitates Kanban-specific practices like visualizing work, managing flow, and continuous improvement.
• Fosters a culture of continuous improvement, helping teams to reflect and adapt processes regularly.
• Collaborates with team members without assuming roles such as manager, lead developer, Project Manager, or Product Owner.
• Shields the teams from external distractions, enabling them to focus on their commitments.
• Empowers teams to be creative while ensuring quality and monitoring progress towards iteration goals.
• Represents the teams to management and disseminates relevant information, including metrics and charts.
• Works with other Scrum Masters and Kanban Coaches to drive organizational process improvements.
• Builds and maintains a trusting and safe environment where issues can be raised without fear of blame or retribution.
• Oversees and coordinates the work of multiple Kanban teams, ensuring alignment of practices and goals across teams and facilitating inter-team collaboration and communication.

Requirements

• Preferred Bachelor of Science degree in Technical, Engineering, Information Systems, or related fields; Developer nanodegree; or equivalent experience.
• 5-8+ years of experience in Agile coaching or similar roles.
• Senior level technical expertise with deep knowledge and subject matter expertise in Agile methodologies, including both Scrum and Kanban.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone