Crisis Intervention Counselor

Wellspan Health • Lebanon, PA

404d

About The Position

The Crisis Intervention Counselor at WellSpan Health is responsible for providing immediate support and stabilization to clients experiencing mental health crises. This role involves assessing crisis situations, utilizing established intervention techniques, and ensuring appropriate referrals to necessary services. The counselor will work independently, responding to emergency calls and collaborating with various agencies to facilitate patient care and follow-up.

Requirements

• Bachelor's Degree Required
• 2 years Mental health or crisis intervention experience with unrelated bachelor's degree Required
• Psychology, Counseling, Social Work or related field of study Required
• Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
• Excellent human relations and oral/written communication skills
• Ability to provide counsel
• Organizational abilities
• Analytical skills
• Visual ability to observe patient behavior and to prepare documentation and written materials
• Physical prowess in order to assist patients
• Ability to work under stress
• Stamina to work for long time spans
• Knowledge of and ability in the care and handling of patients in a specific age group
• Knowledge of basic Emergency Room treatment procedures, psychological medications, human behavior, treatment modalities of Mental Health and Drug and Alcohol clients, CASSP Principles, human service agencies and their functions, and a thorough understanding of the Mental Health Law.

Responsibilities

• Responds promptly and appropriately to all calls.
• Assesses patient's immediate needs.
• Stabilizes patient using established crisis intervention techniques.
• Utilizes suicide precaution checklist as appropriate.
• Refers to appropriate agency or service.
• Follows up on patient condition as outlined in policy.
• Responds to emergency mental health problems in the community.
• Applies established guidelines of the Mental Health Act.
• Discharges responsibilities of a Mental Health Delegate, including attending hearings as necessary.
• Facilitates admission to a psychiatric facility.
• Maintains PCPC certification and other BDAP required annual training.
• Remains knowledgeable of all licensed county D&A services.
• Arranges detox services as needed.
• Provides intake for county D&A funded services.
• Utilizes knowledge of community services.
• Provides information to inquiries.
• Remains updated to available community resources.
• Assesses the emergency of the need.
• Arranges provision of need following policies and procedures.
• Notifies CAP or LCCM of authorized provisions following policies and procedures.
• Follows policies and procedures regarding Intensive Case Management patients.
• Follows policies and procedures regarding Family Focus patients.
• Fosters cooperation between crisis counselors and MH/MR case managers, including follow-up calls to case managers regarding contact with their patients.
• Remains aware of mandated reporter status regarding child abuse.
• Utilizes Childline as appropriate.
• Fosters cooperation between crisis counselors and C&Y case managers.
• Reports suspected Elder Abuse situations to AAA.
• Fosters cooperation between crisis counselors and AAA case managers.
• Documents according to department policy, including psychosocial assessment and additional patient information as required.
• Completes and submits required forms within established time-frame.
• Enters patient information in the computer system promptly.
• Replenishes office supplies as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree