CS/Tech Project Manager Richmond, VA

Simplisafe - Richmond, VA

Full-time - Mid Level

Richmond, VA

Administrative and Support Services

About the position

SimpliSafe is seeking a dedicated CS/Tech Project Manager who is passionate about our people, products, and processes. In this role, you will be responsible for the planning, execution, and oversight of complex projects from initiation to completion. You will work closely with cross-functional teams to ensure that all customer service and technology projects are delivered on time, within budget, and in scope. The ideal candidate must be resilient, willing to take strategic risks, and have a keen eye for detail. If you are a strong leader who sees challenges as opportunities to innovate and improve, enjoys building meaningful working relationships, and driving project success, this is the career for you!

Responsibilities

• Developing comprehensive project plans with timelines, resource allocation, and key milestones.
• Overseeing project execution to ensure on-time, in-scope, and within-budget completion.
• Coordinating effectively with engineering, design, marketing, finance, and customer support teams to deliver projects seamlessly; acting as a central point of contact and ensuring clear communication and alignment among all stakeholders.
• Monitoring project progress and developing risk mitigation strategies as necessary to address emerging issues and keep projects on track.
• Conducting regular reviews and quality checks throughout project life cycles to ensure projects meet SimpliSafe's high-quality standards and exceed customer requirements.
• Strategically managing project resources, including personnel and budget, to optimize team productivity and achieve project goals.
• Providing regular updates and reports to stakeholders, including leadership.
• Gathering feedback and effectively communicating any changes in project scope or direction.
• Maintaining comprehensive project documentation and preparing and presenting clear and concise reports to stakeholders and leadership.
• Motivating and guiding project team members to achieve project objectives; providing mentorship and support to cultivate a collaborative and positive work environment.
• Conducting post-project evaluations to assess performance and identify areas for improvement and implementing lessons learned to optimize future projects.

Requirements

• Bachelor's degree in project management, business administration, or a related field (or equivalent experience)
• 3+ years of experience in project management, preferably within the security industry.
• Proven ability to develop and execute project plans, including timelines, resource allocation, and budgets.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, collaboration, and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and work independently.

Nice-to-haves

• 2+ years of experience with home security systems and or the broader security industry
• Experience using Sprinklr, a customer interaction management tool, or similar platforms.
• Experience with project management software (e.g., Asana, Jira).
• Six Sigma/Lean Certification/Knowledge
• Project Management Professional (PMP) certification or equivalent.

Benefits

• Flexible work schedule with a hybrid work model
• Opportunities for professional growth and development
• Collaborative and innovative work culture
• Supportive work environment that values employee contributions