Arkansas Blue Cross and Blue Shield
posted 4 days ago
Full-time - Entry Level
Remote
About the position
The Customer Service Representative (CSR) at Arkansas Blue Cross and Blue Shield is responsible for ensuring the timely and courteous resolution of customer inquiries. This role involves documenting detailed information relevant to each contact and may require system research or collaboration with other experts within the company. The CSR aims for 'first time resolution' of issues while maintaining high standards of customer service and compliance with state and federal guidelines.
Responsibilities
- Communicates clearly and concisely using business English, correct grammar, and precise vocabulary.
- Interacts directly with customers to resolve issues related to health insurance products and services.
- Keeps accurate and complete electronic notes of conversations in appropriate software systems.
- Conducts oneself in a positive and professional manner, addressing others with politeness and tact.
- Handles confrontational situations with empathy and reaches fact-based conclusions for resolution.
- Becomes an expert on benefits and eligibility for health insurance plans and knows where to find pertinent information.
Requirements
- High school diploma or equivalent.
- Minimum two years' experience in a specialized customer service environment, or two years of college coursework plus one year of experience.
- Ability to work independently and be detail-oriented.
- Proficiency in Microsoft Office and strong written and verbal communication skills.
- Must pass company proficiency test: Customer Service Assessment Skills.
Nice-to-haves
- Experience in a high-stress environment.
- Strong problem-solving skills.
- Ability to multitask and active listening skills.
Benefits
- Tuition reimbursement.
- Access to Club Blue, a free onsite gym.
- Onsite restaurants promoting healthy eating.
- Incentives for wellness education and exercise.
