Customer Account Manager

Advance Auto Parts - Charleston, WV

Full-time - Entry Level

Charleston, WV

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The Customer Account Manager (CAM) at Advance Auto Parts is responsible for selling automotive products to repair shops and commercial businesses. This role focuses on building strong customer relationships, achieving sales goals, and supporting the growth of the business with integrity. The CAM works closely with district leaders and other key personnel to implement sales programs and ensure customer satisfaction.

Responsibilities

• Work with District Leaders, General Managers, and other key personnel to achieve all agreed upon goals for assigned accounts.
• Implement new Commercial Sales programs and support current programs.
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
• Maintain a database of account sales call activity.
• Proactively communicate with Store Team to ensure customer expectations concerning product availability, accuracy, and delivery timelines are met.
• Provide feedback and input to business partners regarding competitive information and merchandising suggestions.
• Partner in the development and retention of Commercial Parts Pros to support internal growth and career opportunities.
• Assist in other functions as assigned by Region and Area leaders, including cleaning, organizing, stocking, and operating POS equipment.

Requirements

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer needs.
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork.
• Working knowledge of automotive systems and traditional automotive aftermarket.
• Strong presentation and verbal and written communication skills, including the ability to write reports and business correspondence.
• Proficiency in Microsoft Word and Excel; PowerPoint preferred.
• Ability to calculate figures and amounts such as discounts, percentages, and sales increases.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Ability to think strategically, analyze issues, and manage change effectively.
• Ability to work various days, evenings, and weekends as needed.
• Ability to travel overnight occasionally.

Nice-to-haves

• Bilingual in Spanish is a plus.
• ASE certification preferred, but not required.

Benefits

• Sales commission based on individual or store performance.