Customer Advisor

$47,840 - $52,000/Yr

Ermenegildo Zegna Corporation - Santa Barbara, CA

Full-time - Entry Level

Santa Barbara, CA

5,001-10,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Customer Advisor for Zegna, you will play a crucial role in creating a memorable luxury shopping experience for customers. This position involves engaging customers with the brand's heritage, providing exceptional service, and building lasting relationships. You will be responsible for maximizing sales through operational excellence and supporting the store's visual presentation.

Responsibilities

• Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively network to attract new customers and develop a customer database.
• Consult with customers to discover their needs by exploring preferences and occasions for shopping.
• Anticipate customers' expressed and unexpressed needs and respond appropriately to exceed expectations.
• Create opportunities for customers to experience multiple Zegna brands and products through personalized options.
• Promote Zegna Made-to-Measure service to meet customer needs.
• Utilize company-provided technology to offer a complete luxury experience.
• Leverage 'Zegna Stories' to enhance the selling ceremony and collate customer data according to CRM guidelines.
• Cultivate future customer connections through after-sales activities like Thank You notes and follow-up calls.
• Resolve customer issues or complaints with empathy while adhering to service policies.
• Drive and perform onsite audits of store physical inventories.
• Develop in-depth knowledge of Zegna products and translate this knowledge into customer benefits.
• Communicate customer, product, and store information within the team to meet needs.
• Support the orientation of new staff as a learning coach if assigned by the Store Manager.
• Measure own performance using customer service and sales KPIs such as cross-selling ratio and conversion rate.
• Adhere to store operations and time and attendance policies.

Requirements

• Experience in customer service.
• Proficient with digital technology, familiarity with Apple products is a plus.
• Excellent written and verbal communication skills.

Nice-to-haves

• Ability to self-learn and self-develop.
• Passionate and open-minded attitude.
• Generates customer delight.

Benefits

• Competitive hourly pay plus commission.