About the position
HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. As a Customer Automation Engineer your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions. In this role, you will collaborate with internal teams and prospective clients to identify opportunities for automation, design sophisticated workflows, and support complex integrations that address real-world business challenges. You will blend presales consultation with hands-on technical support-translating customer needs into actionable solutions that enhance productivity, reduce operational overhead, and streamline critical processes.
Responsibilities
- Provide expert support to customers in setting up automations and integrations.
- Collaborate with internal teams and prospective clients to identify automation opportunities.
- Design sophisticated workflows to address business challenges.
- Support complex integrations within help desk and service desk solutions.
- Translate customer needs into actionable solutions that enhance productivity.
Requirements
- Experience in customer support or technical support roles.
- Strong understanding of help desk and service desk solutions.
- Proficiency in designing workflows and automations.
- Excellent communication and collaboration skills.
- Ability to translate technical concepts to non-technical stakeholders.
Nice-to-haves
- Experience with presales consultation.
- Familiarity with software product development processes.
- Knowledge of various automation tools and technologies.
Benefits
- Health insurance
- 401k plan
- Flexible working hours
- Professional development opportunities
