Customer Care Center - Account Manager I - II - Personal Lines

$50,000 - $85,000/Yr

The Cincinnati Insurance Companies - Fairfield, CT

Full-time - Entry Level

Remote - Fairfield, CT

About the position

The Account Manager I - II in the Customer Care Center at The Cincinnati Insurance Companies is responsible for serving as the primary contact for policyholders and independent agents. This role emphasizes providing superior customer service, managing tasks efficiently, and underwriting policies while maintaining high service standards. The position offers opportunities for career growth and development within a supportive and diverse team environment.

Responsibilities

• Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center.
• Creatively solve challenges or obstacles to provide superior customer service by taking ownership and initiative.
• Effectively and efficiently manage tasks using proficient time management and organizational skills.
• Underwrite and service policies, including direct correspondence with policyholders.
• Assist with training new associates as needed.
• Use technology to analyze reports to determine profitability for renewal and new business opportunities.
• Maintain overall quality and efficiency of work performed on the team.
• Maintain an assigned territory size and volume.
• Meet high demand of requests within stated service standards while maintaining accuracy.

Requirements

• Experience with underwriting and/or risk selection within a carrier or agency required.
• Valid Insurance Agent P&C License.
• Ability to analyze situations and make decisions.
• Clearly explain complex insurance issues to customers with little to no insurance knowledge.
• Learn coverage forms, company products, company appetite, and procedures.
• Work autonomously with attention to detail.
• Use various software and operating systems.
• Collaborate with others to get results, including being flexible and open to change.

Nice-to-haves

• High school diploma required; associate or bachelor's degree preferred.
• Active Property & Casualty Insurance License; maintain license through continuing education according to state requirements.

Benefits

• Annual cash bonus and stock incentives based on company and individual performance.
• Hybrid work options available for many departments.
• Tools and training provided for career success.