Value City Furniture - Columbus, OH

posted 4 months ago

Full-time
Columbus, OH
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey, and our job is to provide them with an easy and fun furniture shopping experience. The Customer Service Representative plays a critical role in ensuring we meet that goal. This position is at the forefront of building the best online customer experience, where serving others and taking ownership are our passions. Most importantly, the Customer Service Representative will be a champion of our culture and values, embodying the spirit of our company in every interaction with customers. The Customer Service Representative will be responsible for answering inquiries by collecting information, researching, and providing accurate information to customers. They will resolve problems by listening to customer issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems when necessary. Additionally, they will document resolutions or next steps and sell additional services by recognizing sales opportunities. Maintaining the call center database by entering information accurately and in a timely manner is also a key responsibility. The representative will keep equipment operational by following established procedures and participate in on-the-job educational opportunities provided by American Signature Inc. This role offers a wonderful work environment with friendly leaders and supportive cross-functional partners. Employees have the ability to work remotely and enjoy comprehensive medical, dental, and vision benefits, along with a 401K plan. There are also opportunities to advance into other corporate roles and employee discounts at our affiliate brands, which include Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters, and Aerie.

Responsibilities

  • Answers inquiries by collecting information; researching, and providing information accurately
  • Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Documents resolution or next steps
  • Sells additional services by recognizing sales opportunities to customers
  • Maintains call center database by entering information accurately and in a timely manner
  • Keeps equipment operational by following established procedures
  • Participates in on-the-job educational opportunities provided by ASI

Requirements

  • Minimum of 1-3 years of customer service experience, preferably in the retail industry
  • High School Diploma or equivalent combination of education and experience
  • Exceptional computer skills (PC and O365)
  • Great communication skills
  • Ability to 'Read' Customers—listen for subtle cues about current mood, patience level, personality, etc.
  • Time management skills
  • Ability to work quickly under pressure
  • Internally motivated
  • Adaptability; flexible to changing market forces and shifting priorities
  • Patient, positive attitude
  • Demonstrates professional etiquette
  • Thrives on identifying problems and providing solutions
  • Passion for serving others and building customer loyalty
  • Bilingual *Spanish speaking* a plus

Benefits

  • Comprehensive medical, dental, and vision benefits
  • 401K plan
  • Opportunities to advance into other corporate roles
  • Employee discounts at our affiliate brands including Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters, and Aerie
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service