Customer Care Specialist

$39,520 - $43,680/Yr

TAG Heuer / LVMH W&J - Mountainside, NJ

Full-time - Entry Level

Remote - Mountainside, NJ

About the position

As a Customer Care Specialist at TAG Heuer / LVMH W&J, you will serve as a vital ambassador for the brand, acting as the primary point of contact for a diverse clientele. This role goes beyond traditional customer service, focusing on building lasting relationships, anticipating client needs, and delivering a personalized luxury experience. You will engage with customers through various communication channels, resolve complex inquiries, and identify opportunities to enhance the customer journey, all while contributing to the company's growth and success.

Responsibilities

• Provide elevated customer interaction and support through inbound and outbound communication across multiple channels (phone, email, live chat).
• Address a wide range of customer inquiries related to products, services, orders, and account management, consistently exceeding expectations.
• Proactively monitor and follow up on customer interactions to ensure complete resolution and ongoing satisfaction.
• Cultivate and nurture long-term relationships with key clients, anticipating their needs and offering bespoke solutions.
• Leverage customer preferences and purchase history to personalize interactions and enhance customer loyalty.
• Act as a knowledgeable brand ambassador, articulating product features and company policies clearly.
• Analyze customer issues and employ effective troubleshooting techniques to determine optimal resolution strategies.
• Document all customer interactions within the CRM system, ensuring accurate and accessible records.
• Identify opportunities to expand customer relationships and drive revenue growth through upselling and cross-selling.
• Analyze customer feedback to identify areas for improvement in service processes and customer experience.

Requirements

• Proven experience in a customer service role with a track record of handling inquiries and resolving issues.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Demonstrated sales acumen and a proactive approach to identifying sales opportunities.
• Proficiency in CRM systems and customer service platforms.

Nice-to-haves

• Experience in luxury retail or high-end customer service environments.
• Familiarity with sales tracking software.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Employee assistance program
• Vision insurance