Customer Experience Manager - Victorias Secret - The Citadel - Colorado Springs, CO

$43,992 - $60,320/Yr

Victoria's Secret - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Experience Manager at Victoria's Secret is a leadership role focused on delivering exceptional customer and associate experiences to drive sales growth. This position involves coaching and developing the sales team, managing performance, and ensuring operational excellence through visual merchandising and effective payroll management.

Responsibilities

• Drive and grow top-line sales by leading the sales floor and coaching the team.
• Manage performance and support operational excellence through visual standards and merchandise availability.
• Conduct associate observations and ensure all roles work collaboratively for the benefit of the team and customers.
• Link results to behaviors and actions to drive sales.
• Manage labor hours to optimize sales and profit.
• Maintain the overall appearance and presentation of the brand through visual merchandising standards.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Demonstrate and lead adherence to company policies and procedures.
• Execute additional duties such as floorset mapping, product launch support, staffing, onboarding, and shipment processing.

Requirements

• Passion for the Victoria's Secret brand.
• Ability to improve customer satisfaction and drive loyalty.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and interest in seeking feedback for personal development.
• Experience in selecting and developing direct reports and creating a productive work environment.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire team contributions.
• Experience influencing cross-functional partners to achieve goals.
• Ability to work nights, weekends, and maintain a flexible schedule.
• Ability to stand for long periods, bend, kneel, and lift as needed.
• Proficiency in using technology such as headsets, mobile devices, and computers.
• 3+ years of retail leadership experience preferred.

Benefits

• Flexible schedule