Pierce County Library System - Buckley, WA

posted 3 months ago

Full-time - Entry Level
Buckley, WA
Web Search Portals, Libraries, Archives, and Other Information Services

About the position

The Customer Experience Specialist at Pierce County Library focuses on providing high-quality customer service to diverse patrons, particularly youth. This role involves assisting in the planning and delivery of library programs and services, both in-person and online, under the guidance of a Librarian. The position requires a strong commitment to customer service and the ability to adapt to various audience needs while supporting library operations.

Responsibilities

  • Deliver high-quality, customer-focused services to diverse customers of all ages.
  • Assist customers in locating materials in the branch and online, promoting library collections and events.
  • Under the direction of a Librarian, assist in the planning and delivery of programs and services.
  • Provide customer technology support for online services, public computing, and library catalog.
  • Conduct reference interviews and provide readers' advisory and research services.
  • Communicate and apply the Library's policies and procedures; address and assist in resolving customer concerns.
  • Perform routine circulation and customer account management duties.
  • Create in-branch displays and develop materials to aid in customer discovery of new titles.
  • Represent the library at community meetings and events to share information about library services.
  • Participate on library project teams and committees, facilitating meetings as appropriate.

Requirements

  • Associate's Degree
  • Two years of library experience or customer service experience
  • Two years of experience presenting, facilitating programming, instructing, or teaching
  • Ability to work evenings and weekends as assigned
  • Must pass criminal background screening prior to hire

Nice-to-haves

  • Integrated Library System experience
  • Inventory or Data Management system experience
  • Basic MOS Certification or Course
  • Knowledge of digital media, digital collections, and ebooks

Benefits

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Sick Leave
  • Medical, Dental, and Basic Life Insurance
  • Long-Term Disability
  • Vacation
  • State Retirement System
  • Tax Sheltered Annuity Program
  • Deferred Compensation Program
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