Midwest Staffing - Plymouth, MN

posted 3 months ago

Full-time - Entry Level
Plymouth, MN
Administrative and Support Services

About the position

The Customer Experience Specialist role is a Contract-to-Hire position focused on enhancing customer service within a growing organization. The ideal candidate will thrive in a collaborative environment, utilizing problem-solving skills to assist customers and employees through various communication channels. This position emphasizes teamwork, effective communication, and a proactive approach to resolving customer inquiries and issues.

Responsibilities

  • Aid employees and customers through phone, email, or chat platforms.
  • Assess inquiries and determine the most effective solution or next step.
  • Investigate and resolve issues, ensuring timely follow-up with a resolution or action plan.
  • Work closely with other departments to address both technical and non-technical challenges.
  • Maintain detailed records and communicate clearly with relevant parties.
  • Demonstrate strong written, verbal, and analytical skills.
  • Perform well in a high-energy, fast-moving environment with strict deadlines.
  • Focus on delivering excellent customer service and practical solutions.
  • Proactively think and troubleshoot to resolve issues efficiently.

Requirements

  • Strong written and verbal communication skills.
  • Analytical skills to assess inquiries and determine solutions.
  • Experience with Microsoft Office Suite and comfort with various technologies.
  • Ability to work in a high-energy, fast-paced environment with strict deadlines.

Nice-to-haves

  • Experience in customer service roles.
  • Familiarity with troubleshooting technical issues.

Benefits

  • Competitive pay up to $23/HR.
  • Opportunity for contract-to-hire placement.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service