Customer Experience Technician

$44,720 - $44,720/Yr

Medquest Pharmacy - North Salt Lake, UT

Full-time - Entry Level

North Salt Lake, UT

Health and Personal Care Retailers

About the position

MedQuest Pharmacy is seeking a highly skilled and detail-oriented Customer Experience Technician to join our team. This full-time position focuses on providing exceptional customer service and support in a compounding pharmacy environment, ensuring that patients receive customized medication solutions tailored to their unique needs. The role requires a Certified Pharmacy Technician License and emphasizes effective communication, organizational skills, and proficiency in pharmacy operations.

Responsibilities

• Effectively uses phone system for servicing patients and providers, and communicating with team members.
• Maintains a clean, organized, and efficient workstation, securing PHI and PII appropriately.
• Proficiently enters prescription data into computer systems.
• Contacts patients regarding new prescriptions and obtains pertinent information related to prescriptions and health history.
• Processes new orders, refills, and pre-orders, noting all activity in the patient notes field of the pharmacy system.
• Demonstrates proficiency in prescription filing for controlled/legend medication.

Requirements

• Certified Pharmacy Technician (CPhT) UT license; PTCB certification is a plus.
• High school diploma or equivalent.
• Excellent reading and writing skills, as well as basic math skills.
• Knowledge of and experience with general pharmacy regulations and compliance.
• On-site presence with consistent and reliable attendance.
• Computer proficiency with MS Office applications and internal use systems.
• Understanding of HIPAA/HITECH Privacy and Security requirements.
• Ability to prioritize and manage a variety of critical and/or time-sensitive job duties.
• Strong organizational skills and attention to detail, focusing on efficiency and accuracy.
• Previous customer service experience preferred; general compounding knowledge a plus.
• Professional demeanor and excellent phone skills, with comfort in inbound and outbound customer calls.

Nice-to-haves

• Previous customer service experience preferred.
• General compounding knowledge a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule
• Referral program