Customer Growth Solution Architect

About the position

As a Customer Growth Solution Architect, you will work closely with customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.

Responsibilities

• Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.
• Establish strategic checkpoints to review the product's impact on the customer business and realign as necessary with evolving customer needs.
• Develop and implement actionable plans for product value assurance.
• Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes.
• Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.
• Proactively mitigate retention risk by monitoring customer health scores and identifying signs of churn.
• Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.
• Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements.
• Develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies.
• Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals.
• Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies.
• 3+ years of experience consulting on quality engineering roadmaps and delivering measurable outcomes.
• Strong leadership, customer relationship management, and decision-making skills.
• Strong analytical skills with experience in usage data analysis, KPI development, and value analysis.
• Excellent communication skills, capable of articulating complex technical concepts as well as business benefits.
• Expertise in agile development and continuous integration/continuous development processes.
• Experience defining strategic direction and identifying new opportunities for impact amongst products and programs.
• Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment.

Nice-to-haves

• A master's degree in computer science, Information Technology, or a related field.
• Senior-level consulting experience within Fortune 5000 companies.

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.